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Customer Satisfaction Survey

Your feedback matters to us

This short survey will help us improve the quality of our service.

Dear customer,

Your feedback on the services we provide matters a great deal to us. This short survey will help us improve the quality of our service.

Thank you in advance for taking part!

(It takes about 10 minutes to complete.)

Company name:
01

Company name: *

Full name:
02

Full name: *

How satisfied are you with our communication and response time?
03

How satisfied are you with our communication and response time? *

1 – Very dissatisfied10 – Very satisfied
If you ran into any communication issues or would like to see improvements, please tell us.
04

If you ran into any communication issues or would like to see improvements, please tell us.

How well did the software meet your expectations? (Competence)
05

How well did the software meet your expectations? (Competence) *

1 – Very dissatisfied10 – Very satisfied
If there is anything you would like us to improve so the software better meets your expectations, please leave a comment.
06

If there is anything you would like us to improve so the software better meets your expectations, please leave a comment.

What were you most satisfied with during the software project?
07

What were you most satisfied with during the software project? *

How would you rate the technical expertise of our team?
08

How would you rate the technical expertise of our team? *

How satisfied are you with delivery times and adherence to the project plan?
09

How satisfied are you with delivery times and adherence to the project plan? *

1 – Very dissatisfied10 – Very satisfied
Is there anything we should improve regarding delivery times and adherence to the project plan?
10

Is there anything we should improve regarding delivery times and adherence to the project plan?

How satisfied are you with our after-sales technical support and communication?
11

How satisfied are you with our after-sales technical support and communication? *

1 – Very dissatisfied10 – Very satisfied
Areas where we could improve our after-sales technical support and communication
12

Areas where we could improve our after-sales technical support and communication

Does the value of the service you received match the price you paid?
13

Does the value of the service you received match the price you paid? *

1 – Very dissatisfied10 – Very satisfied
In your opinion, which aspects of our service need improvement?
14

In your opinion, which aspects of our service need improvement?

Overall, would you recommend our company to others?
15

Overall, would you recommend our company to others? *

Do you have any other comments or suggestions?
16

Do you have any other comments or suggestions?

Fields marked with * are required.